Simplifying Enrollment with RPA

MaryBeth Folger News

The annual enrollment period (AEP) has a significant impact on yearly revenue for healthcare payers, but it can also tax an organization’s workforce substantially. During the annual enrollment period payers are hit with an influx of new enrollments to be processed. AEP runs for 6 weeks per year and billions of dollars’ worth of choices are made over this short time period. These choices directly impact the health and well-being of the millions of Americans signing up for benefits, so it is imperative that payers have the capacity to handle enrollment volume.

How RPA is Transforming Finance and Accounting

MaryBeth Folger News

Finance and accounting (F&A) processes, by their very nature, are complex and dependent on accuracy, which can create a burden on the department when relying on human labor. According to the McKinsey Global Institute, Robotic process automation, or RPA, is estimated to have a global potential of 44% in F&A. RPA is an ideal solution for F&A processes that increases productivity, prevents delays when dealing with accounts, and reduces inventory turnover. Automation can reduce or even eliminate the issues caused by human labor, offering organizational benefits like increased accuracy, reduced cycle time, and greater regulatory compliance.

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Applying RPA in Digital Transformation Initiatives

MaryBeth Folger News

In today’s digitally-focused age of business, tech buyers are more motivated than ever to invest in software to help them achieve digital transformation. Many companies were prompted to begin or accelerate digital transformation initiatives this year as the impact of COVID-19 amplified the inefficiencies within their business. It became harder to ignore the negative impact of legacy or disconnected business systems that echo throughout an organization in the form of dysfunctional processes, disparate data silos, and lengthy cycle times. Robotic process automation, or RPA, can act as a functional layer across business systems old and new to facilitate cross-platform communication. …

What is Hyperautomation?

MaryBeth Folger News

Hyperautomation brings together robotic process automation (RPA), machine learning (ML), and AI to drive end-to-end process automation, as well as AI-based decision making. The term “hyperautomation” was coined by Gartner in its October 2019 article, Gartner’s Top 10 Strategic Technology Trends for 2020. However, industry analysts may use different terms for the same concept: Forrester refers to it as “digital process automation,” and IDC (International Data Corporation) uses the all-encompassing term “intelligent process automation.” How is hyperautomation different from RPA? RPA can be used to tackle a wide range of processes, but the software has limitations. RPA robots cannot be programmed …

Ellie Mae Open House Podcast with HPA

MaryBeth Folger News

In this podcast, hear from Eric Kujala, Product Marketing Director, ICE Mortgage Technology, and Nolan Johnson, Sales Engineer at HPA, as they discuss how the mortgage industry is harnessing the power of robotic process automation (RPA) and Artificial Intelligence (AI) today and the key things to consider when evaluating RPA for your business. Ellie Mae Open House PodcastGet peace of mind in the unknown with RPA and AI.Listen now!More of a reader than a listener? Check out a summary of the podcast below, minus all of Nolan’s antics. What is RPA? RPA is simply training robots on how to perform …

Client Spotlight: Kern Health Systems

MaryBeth Folger News

Kern Health Systems Manages Rapid Growth with HPA’s RPA-as-a-Service Robotic Process Automation (RPA) is an ideal solution for the unique challenges facing many payers in the U.S. For Kern Health Systems (KHS), RPA was just what the health plan needed to keep up with rapid growth, both in claims volume and member services. KHS serves primarily low-income Medicaid members in California, and its broad provider network includes hospitals, facilities, primary care doctors, and specialists. KHS is dedicated to improving healthcare for its members through an integrated managed healthcare delivery system. In 2015, KHS migrated from a legacy system to TriZetto’s …

The Rise of the Citizen Developer

MaryBeth Folger News

In recent years, Robotic Process Automation (RPA) software providers have prioritized “low-code” and “no-code” robot development solutions. The intent behind the no-code craze, aside from selling more licenses, is to enable citizen development. The concept of citizen development is simple: make the platform so easy to use that non-technical users could develop their own robots. While employee empowerment is great, is it right for your RPA initiative? Low-code/no-code: hype or reality? In-house RPA programs have historically been built by experienced personnel dedicated to the program, which typically consists of process analysts, business analysts, and developers. Analysts to aide in process …

Ask a Mortgage Process Automation Expert – Part 2

MaryBeth Folger News

Welcome back to Part 2 of our series “Ask a Mortgage Process Automation Expert”. If you missed Part 1 of the series, catch up here. Today we sat down again with Nolan Johnson, one of HPA’s foremost mortgage process automation experts, to discuss the most common questions he receives from his clients about Robotic Process Automation (RPA). Which tasks should be handled by robots versus employees? This is a common point of confusion. It’s important for the client’s automation team to be intimately involved in the RPA initiative so they can help us define which processes robots should be handling, …

The Importance of Process Documentation in RPA

MaryBeth Folger News

Developing a solid implementation methodology is so critical to the overall success of a Robotic Process Automation (RPA) initiative. A comprehensive methodology, or framework, allows the business to iteratively improve on implementation cycles to drive greater quality, consistency, and repeatability. In this article, we will explore why the first step in RPA implementation, process documentation, is such an important and foundational element. What is process documentation? Process documentation is a step-by-step detailed account of the business process that is being automated. Within this documentation, every step that is taken by the employee to execute the business process to produce the …

Why the Right Expertise Matters in RPA

MaryBeth Folger News

As Robotic Process Automation (RPA) has grown in popularity, the marketing messages from the industry increasingly push the ease of RPA and the dramatic results you will achieve. What is often overlooked is how the right expertise can help establish a smart automation framework at the outset and successfully push through the obstacles that crop up along the way. More than any other element, having the right expertise can be the difference between success and failure. Here’s why. The promise of low-code/no-code and citizen development is convenient for low-level business processes, but automating these types of processes doesn’t carry the …