What Is Robotic Process Automation as a Service?

MaryBeth Folger News

Software as a Service, or SaaS, has grown increasingly popular over the last few years as companies embark on digital transformation initiatives. SaaS is especially attractive to businesses looking to reduce the upfront cost, risk, and resource consumption associated with software ownership. The instant availability of new software releases also reduces dependency on IT for implementation, management, and troubleshooting. The concept of SaaS can be applied to Robotic Process Automation (RPA) as well. Recently, RPA technology vendors have started introduce their own SaaS models, known as Robotic Process Automation as a Service (RPAaaS). RPAaaS can mean different things depending on …

A Guide to Selecting Processes for Automation

MaryBeth Folger News

Whether you are new to automation or working to expand your robotic process automation (RPA) initiative learning how to evaluate processes for automation is imperative. RPA is a powerful tool that can yield impressive results, such as efficiency gains, reduced overhead, and decreased cycle time. Yet if a company pursues processes that are not ideal, they may face unnecessary setbacks in making their program successful. Any investment of time and effort has an associated cost which deducts from the ROI that can be achieved. To maximize your return, let’s explore some criteria for process selection and examples from a variety …

What the C-Suite Should Know About RPA

MaryBeth Folger News

An increasing number of companies are aiming to get ahead by utilizing robotic process automation (RPA) and other digital transformation tools. It’s more important than ever to know your options and understand how automation can help a business thrive. The growth of RPA adoption isn’t slowing down anytime soon: in fact, according to Forrester, the RPA services market will reach $12 billion by 2023. And according to The Economist, 85% of Chief Information Officers nationwide will implement an RPA solution in the next few years. Transforming the way we work isn’t optional – it’s inevitable. As businesses prioritize digital transformation, …

Unlocking the Potential of Healthcare Automation

MaryBeth Folger News

In recent years, the healthcare industry has increased its adoption of automation as means of achieving operational efficiency without sacrificing quality of care to their members. While RPA is a natural fit for the inefficiencies payers experience across their organizations, many have struggled to develop and implement an automation strategy that truly captures the return they had hoped to achieve. In a Cognizant study surveying 200 respondents across 10 unique payer organizations with 38 plan subsidiaries, it is clear that payers recognize automation as a valuable tool for improving processes and member care. Over 75% of respondents think automation is …

Simplifying Texas Medicaid Claims with RPA

MaryBeth Folger News

Learn how HPA helped eight managed care organizations implement RPA to comply with evolving regulations and secure their Medicaid contracts with the State of Texas. Read the case study. The Medicaid program in the United States is administered through the U.S. Department of Health and Human Services through Centers for Medicare and Medicaid Services (CMS). CMS establishes the program requirements and monitors each state’s program to ensure their compliance. States are required to follow the CMS protocol for service quality and eligibility standards, a responsibility that most states contract to health insurance companies. A provision of the Affordable Care Act …

RPA in the Face of a Global Pandemic

MaryBeth Folger News

In the months since COVID-19 surfaced, there have been more than 130,000 confirmed cases worldwide. Hundreds of countries have been impacted, and thousands have died. The World Health Organization has declared the outbreak of the novel coronavirus a global pandemic, prompting many countries to enforce a complete lockdown – no one can leave their homes, let alone go to work. Public events and travel has been cancelled around the world to protect public health, resulting in revenue losses across nearly every sector of business. Existing business continuity plans are proving to be grossly inefficient at helping companies stay ahead of …

Accelerating Mortgage Process Automation with APIs

MaryBeth Folger News

For years, the standard approach to robotic process automation was user interface (UI) automation. Without an application integration or application programming interface (API) access, RPA robots would log in to the clients’ business applications just like any other end user and replicate the steps a human took to perform the work. As the business world demanded greater connectivity across their everyday applications, providers made APIs more readily available. Unlike an integration where one application depends on another, an API acts as an interface between two or more existing applications, allowing a developer to define how they communicate with each other. …