A Definitive Guide to RPA Terminology

HPA News

RPA, IPA, DPA, NLP, Hyperautomation—The RPA industry has more than its fair share of terminology (and frankly, far too many acronyms!) In this post, we translate the vast RPA lexicon to get automation novices up to speed quickly or serve as a refresher for those who are well on their way with their RPA journey. Of course, if we missed a term you think would be helpful for others, please drop us a comment below. API: Application Programming Interface, or API, allow applications to interact with data from external sources. APIs act as a bridge between two or more existing …

RPA and the Role of the Tech Buyer

HPA News

Robotic process automation (RPA) is a tool with the potential to transform a business, and IT involvement has always been critical in one way or another. However, since RPA initiatives are typically led by Operations, IT departments may be left out earlier in the process where their input could have been valuable. We sat down with John Agnitsch, Global Technology Leader at HPA, to learn why tech buyers are so essential to successful RPA selection and adoption. Q. Tell us about the role IT plays in RPA adoption and implementation. Why is it so important for IT leaders to be …

Client Spotlight: Wyndham Capital Mortgage

HPA News

For Wyndham Capital Mortgage, creating an exceptional borrower experience has always been a top priority. When the national lender began using robotic process automation (RPA) in 2018, meeting this goal became a lot easier. HPA sat down with Trip Jendron, SVP of Origination Initiatives and Strategy, to learn more about how automation has helped Wyndham deliver a top-notch borrower experience. “Automation helps us close loans as quickly as possible and create an amazing, convenient experience for borrowers. We aim to offer 5-star service to each borrower, every time – with no exceptions. HPA’s contribution has helped not only with efficiency …

What Successful Payers Automate in Facets and QNXT

HPA News

Another Cognizant Healthcare Conference is under our belts. Though HCC 2020 looked a bit different than other years, we nonetheless set records on attendance and engagement as we all joined together safely from home.

Aaron Straus, HPA’s healthcare product manager, walked attendees through a comprehensive overview of common best practices for health plans automating in Facets® and QNXT™.
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Integrating Machine Learning with Robotic Process Automation

HPA News

In June 2018, a report from McKinsey & Company predicted the transformational power of artificial intelligence (AI) and automation combined. AI and its subsets have since become intelligent additions in the world of automation to attempt to solve the issues companies are facing beyond problematic repetitive processes. Machine learning (ML) is one of many forms of artificial intelligence (AI) being applied in the RPA industry today. Machine learning is the application of AI to provide systems the ability to learn and make decisions without being explicitly programmed to do so. In RPA, ML can advance robots beyond rote process execution …

How Insurers Can Achieve Efficiency and Stability with RPA

HPA News

In an environment with low interest rates, market overcapacity, increased competition, and growing regulations, many insurers are fighting to remain profitable. Insurers are burdened with high volume, manual work, often utilizing duplicative legacy or mismatched tech stacks to do so. Operationally, they also suffer from gaps between business processes and systems resulting in higher costs, reduced productivity, longer cycle times, and issues with quality, compliance, and service levels. The industry is also beginning to experience labor shortages as Baby Boomers age out of the workforce and millennials shy away from the profession. Robotic Process Automation, or RPA, is an ideal …

How Mortgage Servicers Can Reduce the Strain of Corporate Advances

HPA News

In the unprecedented times of COVID-19, the current forbearance rate on all mortgage loans in the U.S. is hovering around 8.46%, higher than it’s been since 2009. While many borrowers will be able to work with their servicers to come out of forbearance, a portion of borrowers will default on their loans and proceed to foreclosure. These unique circumstances have prompted servicers nationwide to try and strike a balance between recouping their costs and keeping people in their homes. The cost associated with corporate advances include anything from late charges to property inspection, valuation, and preservation fees to costs associated …

What Is Robotic Process Automation as a Service?

HPA News

Software as a Service, or SaaS, has grown increasingly popular over the last few years as companies embark on digital transformation initiatives. SaaS is especially attractive to businesses looking to reduce the upfront cost, risk, and resource consumption associated with software ownership. The instant availability of new software releases also reduces dependency on IT for implementation, management, and troubleshooting. The concept of SaaS can be applied to Robotic Process Automation (RPA) as well. Recently, RPA technology vendors have started introduce their own SaaS models, known as Robotic Process Automation as a Service (RPAaaS). RPAaaS can mean different things depending on …

A Guide to Selecting Processes for Automation

HPA News

Whether you are new to automation or working to expand your robotic process automation (RPA) initiative learning how to evaluate processes for automation is imperative. RPA is a powerful tool that can yield impressive results, such as efficiency gains, reduced overhead, and decreased cycle time. Yet if a company pursues processes that are not ideal, they may face unnecessary setbacks in making their program successful. Any investment of time and effort has an associated cost which deducts from the ROI that can be achieved. To maximize your return, let’s explore some criteria for process selection and examples from a variety of industries.
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