Client Spotlight: Guild Mortgage

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Client Spotlight: Guild Mortgage case study
Guild Mortgage leverages HPA’s RPA-as-a-Service to increase efficiencies and deliver better customer service.

Founded in 1960, Guild Mortgage has grown from a single office to become one of the largest and most trusted independent mortgage lenders in the United States. In 2019, the company set a record total loan volume of $21.71 billion, up 32.3% from 2018. Servicing also grew to $49.43 billion for the year. Guild services more than 237,000 loans and has correspondent banking relationships with credit unions and community banks in 43 states and services loans in 47 states. The lender credits its astonishing growth on its experienced people, entrepreneurial culture, focus on creativity and innovation, and commitment to customer service.

Guild’s dedication to innovation is reflected in the programs it has pioneered to offer a variety of loan options to potential homebuyers. In 2018, it launched the 3-2-1 Home program, which gives first-time homebuyers a low down payment option and extra resources to make the home their own.

HPA's automation is a success on all fronts. Our business partners appreciate the speed, and our employees have the flexibility to focus on more challenging tasks.Brad Friedman, Capital Markets Analytics Manager, Guild Mortgage Company LLC

Guild was also one of the first lenders to offer loans under Fannie Mae’s MH Advantage initiative, a mortgage program for manufactured homes with features and amenities comparable to traditional, site-built single-family homes. The lender has continued to innovate over time, introducing a secure eClose option that allows all documents to be signed electronically, as well as the Guild-to-Go mobile application, designed to offer more transparency and efficacy throughout the loan process.

The lender also excels at delivering outstanding customer service. Guild has built its reputation through excellent customer service and a commitment to developing trust and a personalized experience for each borrower. Guild earned a third consecutive Servicer Total Achievement and Rewards™ (STAR™) Performer recognition from Fannie Mae in 2019, demonstrating its company-wide commitment to serving borrowers and regulatory compliance. The STAR Program defines industry standards and leading practices, while recognizing Fannie Mae’s highest-performing servicers.

Read the case study to learn how Guild utilizes RPA-as-a-Service so that loan officers and staff can focus on connecting with people, educating them about the mortgage process, and building long-term relationships.

Read the Case Study